Business process management Essay Example | Topics and Well Written Essays - 1500 words

Business process management - Essay Example These recommendations were fully accepted by the Trust Board and the Department of Health. There were shortcomings in different aspects in the Trust that are explained below. Failures in Operations management The hospitals lacked well established protocols and pathways for the management of patients admitted in A&E (Accident and emergency) as expressed by (Francis 2010a). This department was understaffed and lacked proper equipment such as defibrillators for resuscitation trolleys. This left very few nurses to conduct urgent assessment of patients and receptionists who had no medical training were forced to take up this job. Nurses in the A&E did not have enough training and the hospital had weak leadership. The number of consultants to provide daily on call cover was insufficient and there were only few middle level doctors. The middle level doctors and junior medical practitioners were not adequately supervised. They were frequently under pressure to make prompt decisions in order to meet the set target of attending all patients in four hours and go through the A&E. This had resulted to a situation whereby patients are taken to the EAU (Emergency Assessment Unit) without necessary diagnosis and assessment. The situation of the EAU was not any different from that of the A&E. The EAU was outsized and had a poor layout and this made it difficult for nurses to tend to patients. This was aggravated by poor communication between patients and the medical staff as well as inadequate staff (Francis 2010b). The situation in this department can be simply described as hectic and chaotic. There was poor compliance with the accepted standards of practice in infection control. There was poor handover from the A&E to the EAU. This notwithstanding the care for patients from heart related conditions was reported to be excellent. The management had failed to attend to serious issues and monitor performance in the hospital. This had led to poor treatment of patients in the emerg ency department. There is poor recording and documentation of the patients’ activity and outcomes and the hospital does not have any reliable historical account of their past patients. The medical team generally lacked proper training to handle different complications. Most of the doctors and nurses admitted that the staff in the EAU lacked the skills to take care of surgical patients (Francis 2010b). There were poor procedures in surgery and the surgeons did not work as a team. Measurements to be taken by the hospital and stake holders There have been improvements on various areas in the trust after the shocking revelation by the investigation (Care Quality Commission 2009). The hospital has hired a greater number of qualified staff to improve the quality of care in the hospital. Training programmes have been set up for different staff to ensure their competence in handling equipment such as monitors and equip them with skills to handle patients. The trust deserves recogniti on for the measures it has undertaken to improve the quality of care in the hospital. There has been increased funding to the trust to hire more staff, purchase equipment and the necessary medication. The regulatory bodies have increased the number of inspections in the hospital to ensure strict adherence to quality standards. Stakeholder groups The DHS (Department of Health Services) works in collaboration with a wide range of stakeholders including community sector, government, voluntary sector, regional

Bmg Entertainment Essay Example | Topics and Well Written Essays - 1000 words

Bmg Entertainment - Essay Example There is competition from other major record companies such as: - Sony Music Entertainment Universal Music Group Warner Music Group WEAKNESS Decisions about how to organize and operate the company With BMG Entertainment, three of the 25 units within the division were making losses. High prices charged at the store. PORTER'S FIVE FORCES ANALYSIS The bargaining power of the customer is high. The customers have tendency of switching to another product without incurring high cost of switching. There are so many customers for the music. The customers are responsible for the supplier's revenue realized as they buy a large portion of the industry's output. The bargaining power of the suppliers is not high. Availability of substitute products. There is low switching cost created by suppliers' products. There are few suppliers for the product. A large customer of suppliers comes from individual buyers. The buyers' market place success does not determine the suppliers' goods. The threat of new entrants is not too high. The industry requires high capital to start. There are economies of scale. Product differentiation is moderate. The threat of substitute products is high. The existing product has the same quality and performance to that of the substitute product. The substitute products are offered at lower prices. There is few switching cost incurred by the buyers. The intensity of competitive rivalry among competitors is high. Switching costs incurred are low. The growth in the music industry is high. Diversification is moderate. Fixed costs are too high. Competitors for the industry include: Sony, Universal, EMI, BMG and Warner Music Group. VRIS MODEL Resources/Capability V R I S Performance Good...For this case, BMG Entertainment is supposed to use differentiation strategy, as what the customer need is a variety of music at a low price. The company should not be left behind technology wise; hence in order for them to retain their customers, they should introduce Online retailers to sell music at low prices. BMG Entertainment should develop websites whereby their customers will be able to download music at low prices. By adopting the technological change, BMG Entertainment will be in a position of producing a variety of products and selling at relatively low prices. This is more convenient to customers in term of price as its low and they will prevail in the market against its rivals. BMG Entertainment can prevail in the market if they upgrade their website system. They should invest heavily on digital technology for the sake of handling their digital customers professionally. They should introduce more Online retailer store that will make download of music cheap. BMG should use Joint Venture, Multi domestic and related diversification strategies. Joint Venture will expand rapidly at low cost, shared risks and less competition.